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Entry Level IT Helpdesk Assistant

Computer Support
North Carolina Professional Group https://northcarolinaprofessionalgroup.com/wp-content/uploads/sites/7/2018/01/North-Carolina-Professional-Group.png
Greenville, NC


Description:

Do you enjoy working with computers? Are you looking for a job in the Greenville area? If you are interested in an IT position in Greenville, there is now an opening for Entry-Level Computer Support Assistants. Computer Support Assistants work as part of the Help Desk team, providing technical assistance and support related to computer systems, hardware, and software. As a Computer Support Assistant, you will answer users' questions, train users on basic system and computer functions, address system and user issues, and resolve issues in a timely and professional manner. Computer Support Assistants are an important part of the IT team; come see if you are a good fit for our team!

Responsibilities:

  • Provide standard help desk assistance, including:
  • Log all help desk interactions
  • Administer help desk software
  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise users on appropriate procedures
  • Follow up with customers and users to ensure complete resolution of issues
  • Follow help desk protocols and procedures, including:
  • Identify and escalate situations requiring urgent attention
  • Redirect problems to correct resource
  • Track and route problems and requests and document resolutions

Desired Skills:

  • Independent, self-directed worker
  • Critical thinking and problem solving skills
  • Conflict-resolution skills
  • Ability to follow oral and written instructions
  • Interpersonal and communication skills

Educational Requirements:

  • High school diploma or its equivalent

Experience Requirements:

  • No experience necessary

Qualifications:

  • No qualifications necessary

Hours: Full-time, 40 hours per week
Benefits: Comprehensive Package, After 60 Days
Posted: 2021-12-07 through 2022-01-07

Apply Now!

Entry Level IT Helpdesk Assistant

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